Bilingual Spanish Tech Support Specialist — 2nd Shift

Donatech; Saint Petersburg (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Donatech in Saint Petersburg, FL is looking for a Customer Service Representative for a second shift role. The position requires bilingual Spanish skills and entails responding to customer inquiries, coordinating technical support, and ensuring customer satisfaction.

Ideal candidates should have 2-4 years of experience in customer service, especially in high technology manufacturing, possess excellent communication skills, and be proficient in Microsoft Office. A background in MRP and CRM systems is also important for success.

Qualifications

• Two to four years experience in a customer service environment in high technology manufacturing.
• Must be computer literate and proficient in Microsoft Office applications.
• Ability to communicate clearly and concisely.

Responsibilities

• Responds to telephone inquiries about products and services.
• Coordinates repairs and technical support.
• Processes service orders and maintains records.
• Cultivates and sustains relationships with customers.
• Provides feedback on customer service issues.

Skills

Bilingual Spanish

Communication skills

Customer service experience

Proficiency in Microsoft Office

Knowledge of MRP and CRM systems

Education

High School graduate

Tools

Microsoft Office

MRP systems

CRM systems

Job description

Donatech in Saint Petersburg, FL is looking for a Customer Service Representative for a second shift role. The position requires bilingual Spanish skills and entails responding to customer inquiries, coordinating technical support, and ensuring customer satisfaction.

Ideal candidates should have 2-4 years of experience in customer service, especially in high technology manufacturing, possess excellent communication skills, and be proficient in Microsoft Office. A background in MRP and CRM systems is also important for success.