Customer Service Specialist - Bilingual (English/Spanish)

Financial Grade Senior Consultants; Brentwood (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance including Dental, Life, and Vision

401k Match

Profit-sharing

Paid Sick Time

Paid Vacation Time

Paid Holidays

Positive work environment

Job summary

An established industry player is seeking compassionate individuals for an exciting opportunity in a full-time, onsite role. This position offers a chance to engage with clients in both English and Spanish, providing essential support and administrative tasks. With over 17 years of experience, the company fosters a family-business feel while providing significant opportunities for growth and development. Join a positive work environment where your contributions will be valued, and you can make a meaningful impact on the lives of clients while advancing your career.

Qualifications

• 3+ years of administrative/clerical experience required.
• Native level fluency in both English and Spanish is essential.

Responsibilities

• Respond to customer inquiries with professionalism and timeliness.
• Process administrative tasks and manage inbound/outbound calls.

Skills

Fluent in English

Fluent in Spanish

Excellent phone presence

Detail-oriented

Highly organized

Excellent multi-tasker

Initiative to take on additional responsibilities

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

MS Office applications

Job description

Description

AVAILABLE FOR IMMEDIATE HIRE!

My Senior Health Plan is looking for upbeat, compassionate individuals who possess native level fluency in both English and Spanish, are hardworking, reliable, and committed to doing their best every day! We have been around for over 17 years but still have the family-business feel! There is MUCH opportunity for growth and development.

Essential Responsibilities:

1. THIS IS A FULL TIME, ONSITE POSITION. This is NOT a Remote/Hybrid position.
2. Responds to customer inquiries and issues with thoroughness, professionalism, & in a timely manner.
3. Efficiently processes administrative tasks as assigned, adjusting workload for occasional outbound calling or data input projects.

Essential Duties:

1. Be able to communicate professionally with both English speaking and Spanish speaking clients (Native level fluency required in reading/writing/speaking)
2. Outbound/inbound calling projects
3. Answer incoming calls and fielding appropriately through an automatic dialer
4. Transfers viable leads to My Senior Health Plan Inc. sales team
5. Completes intake of prospect and client data through CRM (Salesforce).
6. Data entry of incoming leads
7. General data input
8. Respond to client emails
9. Customer service
10. Organizes, files, and faxes applications and documents
11. Back-up to all Administrative functions
12. Working closely with the Administrative Team to continue development

Schedule:

1. 8 hour shift
2. Day shift
3. Monday to Friday

Requirements

1. Bachelor's degree (or experience in lieu of)
2. +3 years of administrative/clerical experience
3. Fluent in English and Spanish
4. Experience with CRMs
5. Excellent phone presence
6. Excellent command of written and spoken English
7. Professional and personable demeanor
8. Highly organized
9. Detail-oriented
10. Proficiency with all MS Office applications
11. Excellent multi-tasker
12. Eagerness to learn new tasks and grow with the company
13. Initiative to take on additional responsibilities
14. Open and enthusiastic about coaching
15. Maintains a sense of urgency with all tasks
16. Experience with auto-dialer preferred

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.

We offer:

1. Competitive base pay, based on experience, and bonuses
2. Health insurance including Dental, Life, and Vision – Employer pays 70%!
3. 401k Match and Profit-sharing
4. Paid Sick Time & Vacation Time
5. Paid Holidays
6. A positive work environment

My Senior Health Plan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.

*All offers of employment are contingent upon successfully passing a pre-employment drug test and background check. My Senior Health Plan* participates in E-Verify.*