Bilingual Spanish Program Director

Women In Need, Inc. (Win); New York (NY); On-site; USD 90,000 - 101,000; Full time

Job summary

Women In Need, Inc. (Win) is seeking a Program Director to lead the day-to-day operations of a transitional family residence serving families with children.

The role ensures smooth, safe, and effective program delivery while maintaining full compliance with NYS OTDA, DHS, and Win standards. You will lead a multidisciplinary team, drive client outcomes across housing and employment goals, and ensure meticulous documentation and collaboration with community partners.

Qualifications

• Requires MPH, MSW, or MA in Health or Social Services.
• Five years of human services experience, at least three in a supervisory role with staff and budget responsibilities.
• Familiarity with Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC).
• Strong professional judgment, boundary-setting, and cultural awareness.
• Experience with CARES (preferred) and workplace technology.
• Must be flexible and able to be on call 24/7; bilingual English/Spanish preferred.

Responsibilities

• Lead and supervise a multi-disciplinary team of social service professionals.
• Coordinate integration of employment, childcare, and recreation to improve client outcomes.
• Coach, train, and develop staff to drive performance and growth.
• Implement EBP, TIC, and MI in daily operations.
• Monitor performance towards housing, employment and family stability goals.
• Ensure thorough documentation and compliance with program standards and CARES systems.
• Foster partnerships with community providers and stakeholders to expand services.
• Maintain a safe, compliant, high-quality environment for residents and staff.

Skills

Team leadership

Staff development

Cultural awareness

Bilingual English/Spanish

Education

MPH / MSW / MA in Health or Social Services

Tools

CARES

Job description

Be the Leader Behind Life-Changing Shelter Programs

MPH, MSW, or MA in Health/ Social Services is required

$90,000-$100,873

THE ROLE

The Program Director leads the day-to-day operations of a transitional family residence serving families with children. In this role, you will ensure the program runs smoothly, safely, and effectively, while maintaining full compliance with the standards and guidelines set by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win.

What You Will Do

• Lead and supervise a multi-disciplinary team, including Social Service Supervisors, Housing Coordinators, and Case Managers
• Integrate services across employment, childcare, and recreation to support comprehensive client outcomes
• Coach, train, and develop staff to drive high performance and continuous growth
• Champion and implement Evidence-Based Practices (EBP), Trauma-Informed Care (TIC), and Motivational Interviewing (MI)
• Monitor program performance, ensuring progress toward permanent housing, employment, and family stability goals
• Ensure timely, accurate documentation and compliance with program standards and systems (e.g., CARES)
• Build and maintain strong partnerships with community providers and stakeholders to expand support services
• Oversee program operations to maintain a safe, compliant, and high-quality environment for residents and staff

Who You Will Be

• You will hold an MPH, MSW, or MA in Health or Social Services
• You will bring at least five (5) years of experience in human services, including three (3) years in a supervisory role with responsibility for staff and budget management
• You will demonstrate familiarity with Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)
• You will exhibit strong professional judgment, boundary-setting skills, and cultural awareness
• You will have experience with CARES (preferred) and general comfort with workplace technology
• You will be flexible and available to be on call as needed (24/7 support)
• You will have bilingual proficiency in English and Spanish (preferred)