Assistant Program Director

Bond Health; New York (NY); On-site; USD 74,000 - 79,000; Full time

Job summary

Bond Health in Brooklyn is seeking an Assistant Program Director to lead a single adult shelter, uphold client confidentiality, and ensure program performance targets are met. You will communicate with staff, oversee facilities, and manage budgets and procurement in a full-time role.

The position emphasizes supervision, policy implementation, and collaboration with funders to drive program improvements while ensuring safety and regulatory compliance.

Qualifications

• Minimum two years of supervisory experience.
• Computer literacy in MS Office and basic office technology.
• Commitment to client confidentiality and regulatory compliance.

Responsibilities

• Maintain professional relationships with clients and ensure confidentiality.
• Communicate policies, guidelines, and performance targets to staff.
• Ensure contractual goals and performance outcomes are met monthly.
• Plan and develop facilities, maintenance, and operations systems.
• Develop procedures for measuring shelter operations and reporting.
• Ensure shelters meet regulatory compliance for health, safety, and fire.
• Supervise staff and conduct regular performance reviews.
• Coordinate purchasing, inventory, and procurement of supplies.
• Track expenses and collaborate with facilities for warehouse safety.
• Represent the company at funder and community meetings.

Skills

Supervisory experience

MS Office

Education

Associate degree

Bachelor's degree

Enrolled in program with completion within 3 months

Job description

Assistant Program Director needed in Brooklyn

Full time position

The Assistant Program Manager provides leadership and oversight to a single adult shelter as outlined below.

What Does the Assistant Program Manager Do:

• Maintain professional relationships with clients and client confidentiality.
• Clearly communicate both company and funders' policies, requirements, guidelines, and program performance targets to staff.
• Ensure that all contractual goals, targets, and performance outcomes are met on a monthly/cycle basis.
• Effectively plan and develop facility and maintenance and operation systems to ensure effective delivery of services.
• Develop and implement procedures for measuring and documenting appropriate facility and shelter operations.
• Ensure that all shelters meet all regulatory compliance (i.e.-health, Client, OTDA, Callahan, RSRI, safety, and fire department).
• Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance.
• Coordinate purchasing and oversee inventorying and procurement of bulk supplies and equipment.
• Track expenses related to client maintenance systems.
• Work collaborative with facilities director to ensure inventory and oversight of warehouse management of storage facility and ensure safety and security of people and items contained within.
• Implement and manage a work order system for tracking facilities needs and ensuring completion in a timely and cost effective manner.
• Make recommendations to the appropriate management staff regarding organizational policies, procedures, and protocols.
• Represent company at funder/outside agency/community meetings as requested, and with public officials and other non-organizations to recommend program and policy improvement.
• Ensure the accuracy and timeliness of weekly/monthly/quarterly/semester/annual reports and statistical information for both management and funder use.
• Collaborate with staff in the implementation of Enginuity and inventory databases and ensure the collection of statistical information and tracking results.
• Analyze program and demographic data to make programmatic improvements.
• Prepare, document and analyze all shelter operating expenditures related to client supplies and building maintenance to ensure cost containment and contract compliance.
• Communicate with peers on issues related to client progress and best program practices.
• Assist in the preparation of proposals and the negotiation of contracts.
• Confer with the appropriate Vice President/Senior Vice-President/Executive Vice-President regarding programmatic and personnel issues.
• Immediately reports to the appropriate Vice President of any monitoring visits or funders' events; significant events; any incidents that might subject company to liability.
• Assist to review and approve staffs' training, professional development, vacation and leave requests. Review and approve time sheets.
• Prepare performance appraisals for direct reporting staff as needed.
• Make hiring and firing recommendations to appropriate Program Director, Senior Vice-President, and Executive Vice Presidents in consultation and agreement with Human Resources.
• Assist the Program Manager in providing oversight for all aspects of the program in his/her absence
• Confer with the Program Manager, Program Director, and/or other management staff as needed regarding programmatic and personnel issues.
• Ensure and maintain all regulatory agencies (i.e.-Dept. of Health, OTDA, Client, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
• Plan and organize program activities to maximize program contract's goals and performance targets as outlined in Client' Performance Incentive Plan.
• Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations. Plan, coordinate and facilitate social/peer support and ADL events.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Liaison with Food vendors and/or sub-contractors to ensure appropriate service delivery and quality.
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity. Review and sign time sheets
• Attend staff/funder/outside agency meetings as requested.
• Immediately report to the appropriate Program Manager/Program Director any: monitoring visits or funders' events; significant events; any incident that might subject company to liability.
• Complete incident reports, weekly, and monthly reports.

What are the Qualifications for the Position:

Education, Licenses and/or Certifications Required:

• Associate degree and six (6) years applicable experience.
• Bachelor's degree and four (4) years applicable exercise.
• Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position.

Minimum Experiences and Skills Required:

• Experience required listed above with minimum education
• Two (2) years of supervisory experience.
• Computer literacy in MS Office and other basic office technology

Preferred Qualifications:

• Experience with New York City (NYC) Department of Social Services (DSS)
• Working knowledge of CARES
• Bilingual (English & any other language preferred)

Salary: $74,000 to $79,000 annually plus benefits