Bilingual Spanish Help Desk Technician

Little Caesars Pizza; Michigan; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Blue Line Distribution is seeking a 1st-level technical support specialist to assist Caesar Vision POS products and related platforms. You will log and troubleshoot issues, provide user support, and escalate complex cases as needed.

The role requires strong communication skills, the ability to work in a fast-paced environment, and flexibility for evening or weekend shifts to support international locations.

Qualifications

• High school diploma, GED, or equivalent.
• Minimum one year of experience in customer service or technical support.
• Ability to work schedules including evenings, weekends, or holidays.

Responsibilities

• Respond to client inquiries related to software, hardware, and delivery platforms.
• Gather info, analyze, troubleshoot, and resolve routine problems.
• Escalate complex issues to appropriate resources.
• Provide application and system support to end users.
• Document requests and resolutions in ServiceNow.
• Support 24x7 coverage for international locations.

Skills

Customer service experience

Technical support

Communication skills

Problem solving

Team collaboration

Education

High school diploma, GED, or equivalent

Tools

ServiceNow

Call center software

POS systems

Job description

Blue Line Distribution is seeking a 1st-level technical support specialist to assist Caesar Vision POS products and related platforms. You will log and troubleshoot issues, provide user support, and escalate complex cases as needed.

The role requires strong communication skills, the ability to work in a fast-paced environment, and flexibility for evening or weekend shifts to support international locations.