Bilingual Spanish Help Desk Tech - POS & Delivery Support

Little Caesars Pizza; Lansing (MI); Híbrido; USD 22.000 - 33.000; Tempo integral

Resumo da vaga

Blue Line Distribution is seeking a first-level technical support specialist to assist Caesar Vision POS products, peripherals, and third-party delivery platforms used by corporate and franchise stores globally. You will log requests, diagnose issues, resolve routine problems, and escalate complex incidents when needed, supporting stores, franchisees, and delivery partners.

This role requires strong customer service, clear technical communication to non-technical users, and the ability to work

Qualificações

• High school diploma or equivalent.
• 1 year of experience in customer service, technical support, help desk, or related role.
• Ability to work schedules including evenings, weekends, or holidays.

Responsabilidades

• Respond to inquiries related to Caesar Vision POS products, peripherals, and delivery platforms.
• Gather information, analyze issues, and apply troubleshooting steps.
• Escalate unresolved or complex issues to appropriate resources.
• Provide applications and system support to end users.
• Document requests and resolutions in the ServiceNow system.
• Support operations across domestic and international locations.

Conhecimentos

Customer service

Technical support

Communication

Team collaboration

Adaptability

Formação

High school diploma or equivalent

Ferramentas

ServiceNow

POS systems

Call center software

Descrição da vaga

Blue Line Distribution is seeking a first-level technical support specialist to assist Caesar Vision POS products, peripherals, and third-party delivery platforms used by corporate and franchise stores globally. You will log requests, diagnose issues, resolve routine problems, and escalate complex incidents when needed, supporting stores, franchisees, and delivery partners.

This role requires strong customer service, clear technical communication to non-technical users, and the ability to work