Bilingual Help Desk (Spanish) - POS & Delivery Support

Little Caesars Pizza; Oregon; Híbrido; USD 55.000 - 75.000; Tempo integral

Resumo da vaga

Little Caesars Pizza is seeking an enthusiastic Technical Support Specialist to provide first-level technical assistance for Caesar Vision POS products and related platforms. You will log, diagnose, and resolve routine issues, escalating complex cases as needed, and maintain strong service levels for stores, franchisees, and delivery partners.

The role involves coordinating with teams, documenting actions in ServiceNow, and supporting shifts that may include evenings and weekends to cover

Qualificações

• High school diploma, GED, or equivalent.
• Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment.
• Ability to work assigned schedules that may include evenings, weekends, holidays, or other business-required shifts.

Responsabilidades

• Respond to client inquiries and technical support requests related to software, hardware, and delivery service platforms.
• Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve problems when possible.
• Escalate unresolved or complex issues to appropriate support resources.
• Provide application and system support to end users.
• Follow up with customers to confirm issue resolution and satisfaction.
• Document support requests and resolutions within the ServiceNow call tracking system.
• Identify and report issue trends to leadership.

Conhecimentos

Customer-focused

Clear communication

Active listening

Collaboration

Organizational skills

Adaptability

Escalation judgment

Formação

High school diploma

GED

Ferramentas

ServiceNow

Call center software

Incident management

Descrição da vaga

Little Caesars Pizza is seeking an enthusiastic Technical Support Specialist to provide first-level technical assistance for Caesar Vision POS products and related platforms. You will log, diagnose, and resolve routine issues, escalating complex cases as needed, and maintain strong service levels for stores, franchisees, and delivery partners.

The role involves coordinating with teams, documenting actions in ServiceNow, and supporting shifts that may include evenings and weekends to cover