Bilingual Spanish/English IT Service Desk Analyst - Remote

CAI; Phoenix (AZ); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Medical, dental, and vision insurance

401(k) retirement plan access

Job summary

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support for English and Spanish-speaking users. This remote role requires weekday hours from 4:00am to 12:30pm EST and entails handling tickets via phone, email, or chat with strong documentation and escalation when needed.

Ideal candidates will have at least six months in a service desk or technical support role, solid customer service skills, and a high school diploma. Bilingual proficiency is required.

Qualifications

• 6+ months of experience in a Service Desk or technical support role.
• 6+ months of customer service experience in a professional environment.
• Bilingual in English and Spanish (written and spoken).
• Ability to work 4:00am–12:30pm EST on weekdays.

Responsibilities

• Provide general IT end-user support and troubleshoot hardware/software.
• Interact with customers via phone, email, chat, and in-person when needed.
• Document and categorize tickets accurately; escalate unresolved issues.
• Follow documented processes to resolve issues and improve service quality.

Skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support for English and Spanish-speaking users. This remote role requires weekday hours from 4:00am to 12:30pm EST and entails handling tickets via phone, email, or chat with strong documentation and escalation when needed.

Ideal candidates will have at least six months in a service desk or technical support role, solid customer service skills, and a high school diploma. Bilingual proficiency is required.