Remote Bilingual IT Service Desk Analyst (Spanish/English)

CAI; Annapolis (MD); Remoto; USD 21.000 - 29.000; Tempo pieno

Descrizione del lavoro

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support to English and Spanish speaking users from a fully remote work arrangement. The role requires handling requests via phone, email, or chat and documenting resolutions for knowledge base improvements.

Work hours are 4:00am to 12:30pm EST on weekdays, with a focus on customer service, troubleshooting, and ticket management.

Competenze

• Minimum 6 months experience in a Service Desk or technical support role.
• Minimum 6 months of customer service experience in a professional industry.
• Bilingual in English and Spanish (written and oral).
• Ability to work weekdays 4:00am–12:30pm EST.

Mansioni

• Provide General IT end-user support.
• Utilize strong customer service skills and exceed expectations.
• Interact via phone, email, chat with users to diagnose issues.

Conoscenze

Bilingual Spanish/English

Customer service

Technical support

Troubleshooting

Formazione

High School Diploma or GED

Associate degree preferred

Descrizione del lavoro

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support to English and Spanish speaking users from a fully remote work arrangement. The role requires handling requests via phone, email, or chat and documenting resolutions for knowledge base improvements.

Work hours are 4:00am to 12:30pm EST on weekdays, with a focus on customer service, troubleshooting, and ticket management.