Bilingual IT Help Desk Analyst - Remote

CAI; Trenton (NJ); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Medical, dental, vision insurance

401k retirement plan

Paid time off

Job summary

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support and customer service remotely. The role requires assisting associates and vendors via phone, email, or chat, with weekend-friendly weekdays 4:00am–12:30pm EST.

The position is full-time and remote, supporting English and Spanish speakers, and emphasizes strong documentation, issue escalation, and service excellence as part of CAI's global IT service delivery.

Qualifications

• Minimum 6 months experience in a Service Desk role
• Minimum 6 months of customer service experience
• Bilingual in English and Spanish
• Ability to work weekdays from 4:00am - 12:30pm EST
• High School Diploma or GED

Responsibilities

• Provide Level 1 IT end-user support via phone, email, or chat
• Reset passwords and troubleshoot hardware remotely
• Document and close tickets with proper details
• Escalate unresolved issues to the next level with supporting information

Skills

Bilingual English/Spanish

Customer service

Communication

Education

High School Diploma/GED

Job description

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support and customer service remotely. The role requires assisting associates and vendors via phone, email, or chat, with weekend-friendly weekdays 4:00am–12:30pm EST.

The position is full-time and remote, supporting English and Spanish speakers, and emphasizes strong documentation, issue escalation, and service excellence as part of CAI's global IT service delivery.