Remote Bilingual IT Service Desk Analyst (Spanish/English)

CAI; Atlanta (GA); Remote; USD 21,000 - 29,000; Full time

Job summary

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support for English and Spanish-speaking users. The role is full-time and remote, with a 4:00am–12:30pm EST shift and emphasis on strong customer service and documentation.

Responsibilities include password resets, hardware/software troubleshooting, and ticket management while maintaining high standards for customer experience.

Qualifications

• Minimum 6 months experience in a Service Desk or technical support role.
• Minimum 6 months of customer service experience in a professional setting.
• High School Diploma or GED is required.
• Bi-lingual in English and Spanish (written and spoken).
• Ability to work weekdays from 4:00am to 12:30pm EST.
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication abilities.
• Proactive, detail-oriented, and solution-focused.

Responsibilities

• Provide Level 1 IT support to English- and Spanish-speaking users via phone, email, or chat.
• Resolve basic hardware and software issues and reset passwords remotely.
• Document issues, steps taken, and escalate when needed.
• Follow established processes to ensure timely issue resolution and ticket closure.
• Maintain knowledge of services and products to support customers effectively.
• Contribute to a positive customer experience through professional interactions.

Skills

Bilingual English/Spanish

Customer service

Troubleshooting

Documentation

Education

High School Diploma or GED

Associate degree preferred

Job description

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support for English and Spanish-speaking users. The role is full-time and remote, with a 4:00am–12:30pm EST shift and emphasis on strong customer service and documentation.

Responsibilities include password resets, hardware/software troubleshooting, and ticket management while maintaining high standards for customer experience.