Remote Bilingual IT Help Desk Analyst (Spanish/English)

CAI; Nashville (TN); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k Retirement Account Access

Paid Sick Leave

Job summary

CAI is seeking a bilingual (Spanish/English) Service Desk Analyst to provide Level 1 technical support for English and Spanish-speaking users. The role is remote, full-time, with a schedule 4:00am–12:30pm EST and responsibilities spanning phone, email, and chat support.

You’ll diagnose issues, reset passwords, and document solutions while delivering exceptional customer service and maintaining ticket quality. Prioritization and adherence to processes are essential.

Qualifications

• Six months of service desk or technical support experience
• Six months of professional customer service experience
• Bilingual in English and Spanish (written and oral)
• Ability to work 4:00am–12:30pm EST on weekdays

Responsibilities

• Provide general IT end-user support
• Deliver excellent customer service and exceed expectations
• Interact via phone, email, chat with users to identify and diagnose issues
• Provide first-level support including password resets and remote device troubleshooting
• Escalate unresolved issues with proper documentation
• Follow documented processes to resolve issues and ensure tickets are closed

Skills

Bilingual: Spanish/English

Customer service

Troubleshooting

Documentation

Communication skills

Attention to detail

Problem-solving

Education

High School Diploma or GED

Job description

CAI is seeking a bilingual (Spanish/English) Service Desk Analyst to provide Level 1 technical support for English and Spanish-speaking users. The role is remote, full-time, with a schedule 4:00am–12:30pm EST and responsibilities spanning phone, email, and chat support.

You’ll diagnose issues, reset passwords, and document solutions while delivering exceptional customer service and maintaining ticket quality. Prioritization and adherence to processes are essential.