Bilingual Customer Service Representative

Jobtailor; McAllen (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Jobtailor in McAllen, TX is seeking a Customer Service Associate to review policy information, determine risk alignment with underwriting guidelines, and serve as the main contact for insureds, agents, and lien holders.

The role requires delivering superior customer service, handling questions about policies, and assisting with changes within established guidelines. Bilingual Spanish/English communication is preferred, with on-site training and development opportunities.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience preferred.
• Bilingual Spanish/English communication preferred.
• Must work in the McAllen, TX office.

Responsibilities

• Review policy information to determine whether the risk meets underwriting guidelines.
• Serve as the primary contact for insureds, agents, and lien holders regarding policy inquiries.
• Provide superior customer service and offer solutions within company guidelines.
• Attend office-based training or meetings as needed.
• Assist agencies and customers with questions and changes to policies.

Skills

Customer Service Experience

Fluent Spanish/English Communication

Call Center Experience

Multitasking Skills

PC Experience

Education

High School Diploma

GED

Tools

PC Proficiency

Data Entry

Job description

• Review policy information to determine whether the risk meets the company's underwriting guidelines and processes
• Serve as the primary contact for insureds, agents, and lien holders regarding policy-related inquiries
• Provide superior customer service and offer solutions or options within company guidelines
• Periodically attend office-based training or meetings as needed
• Assist agencies and customers with questions and changes to insurance policies

Requirements

• High school diploma or GED
• 6 months previous customer service experience required
• Call Center and/or insurance-related experience preferred
• Fluent Spanish/English communication skills preferred
• Pleasant telephone demeanor
• Multitasking skills required
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required
• Successfully completes all required new hire training as per Departmental guidelines
• Required to work in the McAllen, TX office location

Core Competencies

Demonstrates strong customer service skills and effective communication in both Spanish and English, while adhering to underwriting guidelines and providing solutions to policy-related inquiries. Proficient in multitasking and maintaining a pleasant demeanor in a call center environment.

Highest-signal resume keywords

• Customer Service Experience
• Fluent Spanish/English Communication
• Call Center Experience
• Multitasking Skills
• PC Experience

ATS Optimization Keywords

Hard Skills

• Customer Service
• Insurance Policy Knowledge
• Data Entry
• Underwriting Guidelines
• Call Center Operations

Soft Skills

• Pleasant Telephone Demeanor
• Problem-Solving
• Adaptability

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Insurance
• Policy Management
• Risk Assessment

Tools & Technologies

• PC Proficiency