Bilingual Spanish Call Center Rep – Healthcare Scheduling

Planned Parenthood of Orange and San Bernardino Counties; Orange (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Long-term disability

401(k) matching

Job summary

Planned Parenthood of Orange and San Bernardino Counties is seeking a Call Center Representative who is bilingual in Spanish to join our team in Orange, CA. This full-time role supports the appointment line, schedules visits, and assists patients with health services information.

The position requires a high school diploma or equivalent and a minimum of one year of customer service experience; bilingual Spanish is preferred and testing may be required.

Qualifications

• High school diploma or equivalent required.
• One year proven customer service experience / health care background preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer telephone calls efficiently and appropriately.
• Schedule patient appointments according to guidelines in the appointment system.
• Provide callers with appropriate resources and information on health services.

Skills

Bilingual Spanish

Customer service

Microsoft Word

Excel

Outlook

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Planned Parenthood of Orange and San Bernardino Counties is seeking a Call Center Representative who is bilingual in Spanish to join our team in Orange, CA. This full-time role supports the appointment line, schedules visits, and assists patients with health services information.

The position requires a high school diploma or equivalent and a minimum of one year of customer service experience; bilingual Spanish is preferred and testing may be required.