Call Center Representative - Bilingual Spanish

Planned Parenthood of Orange and San Bernardino Counties; Orange (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Long-term disability

401(k) matching

Job summary

Planned Parenthood of Orange and San Bernardino Counties is seeking a Call Center Representative who is bilingual in Spanish to join our team in Orange, CA. This full-time role supports the appointment line, schedules visits, and assists patients with health services information.

The position requires a high school diploma or equivalent and a minimum of one year of customer service experience; bilingual Spanish is preferred and testing may be required.

Qualifications

• High school diploma or equivalent required.
• One year proven customer service experience / health care background preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer telephone calls efficiently and appropriately.
• Schedule patient appointments according to guidelines in the appointment system.
• Provide callers with appropriate resources and information on health services.

Skills

Bilingual Spanish

Customer service

Microsoft Word

Excel

Outlook

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Call Center Representative - Bilingual Spanish

Planned Parenthood of Orange and San Bernardino Counties

Job Category

Customer Service

Overview

Description

Additional Comp Info: Salary Based on Experience. Overview: PPOSBC has a full-time opportunity for aCall Center Representative-Bilingual Spanish inOrange, CA.
Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm).
The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system. At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Qualifications: Minimum Education:

• High school diploma or equivalent required.

Minimum Work Experience:

• Online appointment preferred.
• Medical insurance authorization preferred.
• One (1) year proven customer service experience / health care background preferred.

Language Requirements/Preference:

• Bilingual Spanish preferred. Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.

All employees are required to be fully vaccinated and received a booster for COVID-19 unless a reasonable accommodation is a pproved for a medical/disability or religious exemption.
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion. Responsibilities: Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• As first point of contact for PPOSBC patients, must be courteous and professional at all times.
• Answer telephone calls efficiently and appropriately.
• Be well versed on PPOSBC health services and answer relevant questions about PPOSBC health centers and health services.
• Schedule patient appointments according to PPOSBC guidelines, using PPOSBC’s computer-based appointment schedule.
• Provide callers/patients with appropriate resources as necessary.
• Must be able to understand and communicate information on payment for health services, including self-pay, private insurance and state benefits such as Family PACT and Medi-Cal.
• Responsible for calling insurance companies to verify benefits & eligibility.
• Must adhere to PPOSBC scripts and protocols.
• Must follow laws and PPOSBC guidelines relating to patient confidentiality as well as reproductive health of minors.
• Comply with safety procedures, including emergency procedures.

Non-Essential Functions:

• Other duties as assigned

Minimum Salary Range: USD $37,800.00/Yr. Maximum Salary Range: USD $47,700.00/Yr.