Bilingual Spanish Call Center Agent | Growth Opportunities

The Sydney Call Centre; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

The Sydney Call Centre is seeking a full-time Bilingual Spanish Call Center Representative to join our US-based on-site team. You will handle a variety of inbound service programs, assist customers with product and service inquiries, troubleshoot basic technical issues, and manage account-related requests with a focus on quality and empathy.

Successful candidates will communicate effectively in English and Spanish, build strong customer relationships, and identify opportunities to upsell

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Fluent in both English and Spanish, with excellent verbal and written communication skills.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.
• Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable.
• Strong organizational, communication, and time management skills.
• Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Comfortable working with Windows-based applications and learning new software systems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent conflict resolution and interpersonal skills.
• Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others.
• Ability to multitask, remain organized, and work independently in a fast-paced environment.
• Dependable with excellent attendance and punctuality.
• Strong team player who thrives in a collaborative environment.
• Ability to work scheduled shifts, including the required training period.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify their needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services when appropriate.
• Utilize company systems and technology to manage customer accounts and complete account-related tasks.
• Accurately document customer interactions, requests, and claims in company systems.
• Follow all client-specific processes, scripts, policies, and compliance requirements.
• Use available knowledge bases and training resources to provide accurate information.
• Protect confidential and personal customer information in accordance with company policies.
• Escalate complex customer concerns to the appropriate department or management team when necessary.
• Strive to achieve first-contact resolution through effective problem-solving and communication.
• Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.
• Meet established quality, productivity, attendance, and schedule adherence expectations.

Job description

The Sydney Call Centre is seeking a full-time Bilingual Spanish Call Center Representative to join our US-based on-site team. You will handle a variety of inbound service programs, assist customers with product and service inquiries, troubleshoot basic technical issues, and manage account-related requests with a focus on quality and empathy.

Successful candidates will communicate effectively in English and Spanish, build strong customer relationships, and identify opportunities to upsell