Bilingual Solutions Center Rep (Spanish/English) - Remote

Creative Solutions Services, LLC; Columbus (OH); Hybrid; USD 39,000 - 42,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Bilingual Solutions Center Representative (Life Insurance) in a hybrid role in Columbus, OH. You will handle inbound inquiries, explain policy changes, and educate customers on plan benefits while building trusted relationships with members and professionals.

The position requires English/Spanish fluency, a recent degree in a related field, and 1+ year in customer service or sales. Training is 5 weeks with both office and remote days.

Qualifications

• Education: Recent degree in finance, business, insurance, economics, or communications preferred.
• Experience: 1+ year in customer service or sales.
• Skills: Fluency in Spanish and English; knowledge of various insurance products and the sales process; understanding legal implications of product features in different states; strong communication and problem-solving abilities; computer proficiency.

Responsibilities

• Handle inbound calls from members, partners and financial professionals.
• Interpret policy changes and provide expert guidance.
• Maintain records and use insights to enhance customer relationships.
• Ensure compliance with industry regulations and company policies.
• Educate customers on financial implications, penalties, and plan benefits.
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed.
• Participate in career development and goal-setting sessions.

Skills

Spanish Fluency

English Fluency

Customer Service

Sales Process Knowledge

Communication

Problem Solving

Computer Proficiency

Education

Recent degree in finance, business, insurance, economics, or communications

Tools

CRM software

Microsoft Office

Job description

Creative Solutions Services, LLC is seeking a Bilingual Solutions Center Representative (Life Insurance) in a hybrid role in Columbus, OH. You will handle inbound inquiries, explain policy changes, and educate customers on plan benefits while building trusted relationships with members and professionals.

The position requires English/Spanish fluency, a recent degree in a related field, and 1+ year in customer service or sales. Training is 5 weeks with both office and remote days.