Bilingual Site Operations Coordinator

SBM; Palo Alto, Northern (CA, KY); Hybrid; USD 70,000 - 71,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM is seeking a Bilingual Site Coordinator in Palo Alto, CA. The role focuses on coordinating and managing project tasks to ensure delivery within budget and timelines.

The candidate will support day-to-day operations and engage closely with customers to maintain strong relationships. Qualifications include a high school diploma or GED (associate’s degree preferred) and 2–3 years of experience in operations coordination or related roles, with a preference for customer service experience.

Qualifications

• Bilingual in Spanish.
• Two to three years of experience as an operations coordinator or similar role.
• Customer service experience is preferred.

Responsibilities

• Monitor, control, and manage business operations to meet customer expectations and company goals.
• Ensure compliance with company standards and procedures.
• Assist managers in day-to-day coordination and management of business operational activities.
• Build and maintain strong customer relationships through regular meetings and communications.
• Evaluate current operational performance and provide strategic plans for improvements.
• Provide direction to internal teams to achieve performance targets.
• Identify problems in operations processes and resolve them quickly and timely.
• Follow standard operating procedures for efficient operations.
• Maintain clear operations documents/procedures for reference.
• Determine and enforce employee training on compliance guidelines, requirements, and standards.
• Report on the performance of the document control system for review and improvement of the document system.

Skills

Bilingual Spanish

Customer service

Communication

Education

High school diploma / GED

Associate’s degree preferred

Tools

Microsoft Office

Basic bookkeeping

Job description

SBM is seeking a Bilingual Site Coordinator in Palo Alto, CA. The role focuses on coordinating and managing project tasks to ensure delivery within budget and timelines.

The candidate will support day-to-day operations and engage closely with customers to maintain strong relationships. Qualifications include a high school diploma or GED (associate’s degree preferred) and 2–3 years of experience in operations coordination or related roles, with a preference for customer service experience.