Bilingual Service Advisor – Auto Care & Customer Experience

Rountreemooreford; Tampa (FL); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Professional work environment with job

Paid Time Off

Employee discount programs

Referral programs

Job summary

Jerry Ulm CDJR is seeking a bilingual Service Advisor in Tampa, FL to deliver exceptional customer service and coordinate repair work with the service team. You will greet customers, identify service needs, explain estimates, and obtain written approvals while ensuring accuracy and timely completion.

The role emphasizes meeting add-on sales targets, maintaining high customer satisfaction scores, and delivering vehicles in optimal condition.

Qualifications

• Bilingual in English and Spanish to assist diverse customers.
• Excellent customer service and communication skills.
• Ability to upsell services when appropriate.
• Experience in automotive service environment is a plus.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Delivers solutions that enhance customer satisfaction and loyalty.
• Assists customers by listening, identifying needs, answering questions, and recommending services.
• Estimates costs and completion times; communicates status to customers.
• Seeks written approval on repair orders and ensures pricing accuracy.
• Coordinates repair activities to be fixed right the first time and on schedule.
• Meets or exceeds add-on sales goals and OEM satisfaction expectations.
• Delivers vehicles in proper condition and maintains repeat customer relationships.

Skills

Bilingual

Customer service

Sales

Communication

Job description

Jerry Ulm CDJR is seeking a bilingual Service Advisor in Tampa, FL to deliver exceptional customer service and coordinate repair work with the service team. You will greet customers, identify service needs, explain estimates, and obtain written approvals while ensuring accuracy and timely completion.

The role emphasizes meeting add-on sales targets, maintaining high customer satisfaction scores, and delivering vehicles in optimal condition.