Bilingual Service Advisor for Jerry Ulm CDJR

Rountreemooreford; Tampa (FL); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Professional work environment with job

Paid Time Off

Employee discount programs

Referral programs

Job summary

Jerry Ulm CDJR is seeking a bilingual Service Advisor in Tampa, FL to deliver exceptional customer service and coordinate repair work with the service team. You will greet customers, identify service needs, explain estimates, and obtain written approvals while ensuring accuracy and timely completion.

The role emphasizes meeting add-on sales targets, maintaining high customer satisfaction scores, and delivering vehicles in optimal condition.

Qualifications

• Bilingual in English and Spanish to assist diverse customers.
• Excellent customer service and communication skills.
• Ability to upsell services when appropriate.
• Experience in automotive service environment is a plus.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Delivers solutions that enhance customer satisfaction and loyalty.
• Assists customers by listening, identifying needs, answering questions, and recommending services.
• Estimates costs and completion times; communicates status to customers.
• Seeks written approval on repair orders and ensures pricing accuracy.
• Coordinates repair activities to be fixed right the first time and on schedule.
• Meets or exceeds add-on sales goals and OEM satisfaction expectations.
• Delivers vehicles in proper condition and maintains repeat customer relationships.

Skills

Bilingual

Customer service

Sales

Communication

Job description

Bilingual Service Advisor for Jerry Ulm CDJR

Job Category: Service

Requisition Number: BILIN004097

• Posted : September 9, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Tampa, FL 33607, USA

Description

We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closingadditionaladd-on sales.Inspectsevery finished repair order for propercompletion, andpricing accuracy, and legibility.
• FtechMeets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifiesrepeat customers/first timecustomerand treats them accordingly.
• Contactscustomers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminatessurprises forcustomerby reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customerviewpointand service follow-up issues.
• Familiar with processing Fleet Accounts.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.