Bilingual Automotive Service Advisor (English/Spanish)

Ice Cold Air Discount Auto Repair; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance reimbursement

Retirement plans

Paid time off

Job summary

Ice Cold Air® Complete Auto Repair in Florida is seeking a bilingual Automotive Service Writer/Advisor to join our team. You will be the main contact for customers, explain vehicle issues in English and Spanish, and present repair recommendations with clear cost and time estimates.

The role requires 3+ years in automotive service advisement, a solid foundation in automotive systems, and comfort using automotive software and Google Workspace.

Qualifications

• Fluency in English (Spanish a plus) (written and spoken).
• 3+ years of experience in automotive service advisement, customer service, or related roles.
• Foundational knowledge of automotive systems; ASE certification or technical training is a plus.
• Strong multitasking, problem-solving, and interpersonal skill.
• Proficiency with automotive software and office tools (Google Workspace).
• Tech Savvy; able to navigate cellular phones and tablets with ease.

Responsibilities

• Serve as the primary point of contact for customers, ensuring clear communication in English and Spanish about vehicle issues, repair processes, and service recommendations.
• Schedule appointments, manage workflow, and coordinate with technicians to optimize shop productivity.
• Provide accurate cost and time estimates, explain technical details in layman’s terms, and handle billing.
• Proactively recommend maintenance services (e.g., oil changes, brake inspections) while respecting customer preferences and budgets.
• Resolve concerns, manage follow-ups, and maintain detailed records of interactions and repairs.

Skills

Bilingual communication

English fluency

Automotive service advisement

Customer service

Multitasking

Problem solving

Automotive software

Google Workspace

Tech-savviness

Tools

Google Workspace

Job description

Ice Cold Air® Complete Auto Repair in Florida is seeking a bilingual Automotive Service Writer/Advisor to join our team. You will be the main contact for customers, explain vehicle issues in English and Spanish, and present repair recommendations with clear cost and time estimates.

The role requires 3+ years in automotive service advisement, a solid foundation in automotive systems, and comfort using automotive software and Google Workspace.