Bilingual Scheduling & Dispatch Coordinator

STA KLEEN INC; Schaumburg (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

STA KLEEN INC. is seeking a highly organized Scheduling & Customer Service Coordinator to join our team in the Chicago area.

You will coordinate daily and upcoming grease hood cleaning schedules, communicate with customers, and ensure crews are scheduled efficiently across Chicago and surrounding suburbs. The ideal candidate is bilingual (English and Spanish), comfortable on the phone, and adept at managing multiple priorities.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Strong organizational and time-management abilities.
• Excellent customer service and communication skills.

Responsibilities

• Confirm daily scheduled jobs and contact customers for details.
• Manage the upcoming schedule and fill open times across Chicago area.
• Maintain accurate customer and appointment information in systems.
• Use QuickBooks and scheduling software to manage data.
• Provide professional customer service by phone and email.
• Follow up to ensure appointments are scheduled and confirmed.
• Identify and resolve scheduling conflicts or last-minute changes.

Skills

Bilingual English/Spanish

Organizational skills

Time management

Customer service

Phone communication

Computer literacy

Multitasking

Attention to detail

Knowledge of Chicago area

Dispatch / scheduling experience

Tools

QuickBooks

Scheduling/calendar software

Job description

STA KLEEN INC. is seeking a highly organized Scheduling & Customer Service Coordinator to join our team in the Chicago area.

You will coordinate daily and upcoming grease hood cleaning schedules, communicate with customers, and ensure crews are scheduled efficiently across Chicago and surrounding suburbs. The ideal candidate is bilingual (English and Spanish), comfortable on the phone, and adept at managing multiple priorities.