Bilingual Sales Support Specialist – Growth & Impact

Medisca; Washington (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO & holidays

Health benefits

401k plan

Employee referral program

Team events

Job summary

Medisca is a global company serving healthcare professionals with pharmaceutical ingredients, services, and education. The Sales Support Representative will back the sales team, handling calls and emails while performing a range of administrative tasks in a fast-paced environment.

The role emphasizes customer-focused support, product knowledge, and collaboration across teams. Fluency in English and French is required for daily interactions with suppliers and customers outside Québec where

Qualifications

• College/CEGEP degree with science background is an asset.
• 1+ year of call center or sales support experience or 3–5 years customer service experience.
• Ability to upsell products and services.
• Knowledge of Microsoft Office suite required.
• Fluent English and French (oral & written) for daily collaboration with suppliers and customers.

Responsibilities

• 50% inbound sales component and 50% admin/data entry.
• Provide support to customers regarding products, services and policies.
• Assist customers using appropriate resources.
• Troubleshoot orders, account statuses and other issues.
• Communicate effectively with internal and external customers.
• Stay up-to-date with new products and industry trends.
• Create and process orders promptly and accurately.
• Process customer complaints and ensure satisfaction.
• Prioritize administrative responsibilities.
• Suggest sales process improvements.
• Record and report adverse reactions for Canadian clients only.

Skills

Customer service

Call center experience

Bilingual English/French

Communication skills

Education

College/CEGEP degree in science

Tools

Creatio CRM

Microsoft Office (Word/Outlook/Teams/Excel)

Job description

Medisca is a global company serving healthcare professionals with pharmaceutical ingredients, services, and education. The Sales Support Representative will back the sales team, handling calls and emails while performing a range of administrative tasks in a fast-paced environment.

The role emphasizes customer-focused support, product knowledge, and collaboration across teams. Fluency in English and French is required for daily interactions with suppliers and customers outside Québec where