Wholesale Sales Support Representative

RXinsider LTD.; Northern (KY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

PTO & Holidays

Health plan

401(k) plan

Learning & growth opportunities

Employee referrals

Company events

Job summary

Medisca is seeking a Wholesale Sales Support Representative to deliver exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders. This remote position offers growth opportunities and a supportive team.

The role requires up to one year of customer service experience, a Cegep/College degree, and fluent English. Experience with Microsoft Office is preferred, and the position includes benefits such as PTO and holidays.

Qualifications

• 1 year of customer service experience or more.
• Cegep/college degree.
• Excellent written and verbal communication in English.
• Ability to work in a fast-paced environment and manage stress.
• Excellent time management and organizational skills.
• Goal oriented with a drive to learn.
• Positive language and ability to read customer needs.
• Knowledge of Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Business Development Support: assist the sales team with account requests and inventory setup.
• Process orders for wholesale and corporate accounts, including dropship and EDI orders.
• Handle customer complaints, returns and credits with proper documentation and follow-up.

Skills

Excellent communication

Fluent English

Fast-paced work

Time management

Goal oriented

Positive language

Customer needs reading

Education

Cegep/College degree

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact.

The Wholesale Sales Support Representative’s main responsibility is to provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders.

If you are an enthusiastic self-starter, goal driven, love customer service and have an interest in the pharmaceutical industry, then we are looking for you!

The position is: Remote

Salary: $58,000 annually

Travel required: Up to 6 weeks/year

The opportunity

Responsibilities & Duties

Business Development Support

• Support the Business Development sales team with their account requests
• Process and set up inventory for accounts
• Provide administrative and data integrity assistance
• Set Up Sub-Accounts for Wholesale clients
• Participate in the weekly team meetings and provide feedback/suggestions for improvement

Process Orders for Wholesalers and Corporate accounts

• Process dropship and EDI orders for Wholesale and Corporate accounts
• Verify inventory in stock & provide tracking details for orders
• Follow up on shipping or FedEx discrepancies
• Advise Wholesale accounts on any delays and issues with their orders

Customer Complaints, Returns and Credits

• Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed
• Enter Return Authorizations and request appropriate paperwork
• Submit credits to be issued for clients and Wholesale accounts

Qualifications

• Up to one (1) year experience in customer service
• Minimum Cegep/College degree
• Excellent communication skills required; fluent English (oral and written)
• Ability to work in a fast-paced environment and to manage stress effectively
• Excellent time management
• Goal oriented with a drive to continuously learn
• Positive language and an ability to read customer needs
• Knowledge of Microsoft Office (Excel, Word and Outlook)

What’s In It For You

• Work/Life Balance – PTO, vacation policy and paid statutory holidays
• Invest in your health – Group Benefit plan and health savings account
• Your Future is Bright – Opportunities to learn and grow within Medisca
• Save for your Future – Medisca contributes to a 401k plan when you invest in the plan
• Help us grow – Employee Referral Program
• We like to have fun – company events throughout the year

We are an equal opportunity employer.