Bilingual Sales & Retention Specialist - Spanish

NOBEL Women; Harlingen (TX); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Incentives

Free Spectrum services

Zusammenfassung

Spectrum in Harlingen, TX is hiring a Sales and Customer Solutions Representative to retain customers and upsell Spectrum's video, data, and voice services. This full-time role offers incentives that can push earnings well above base pay.

The position requires a high school diploma or equivalent, bilingual English/Spanish, and 2+ years in a call center or related sales environment. Strong communication and problem-solving skills are essential for success.

Qualifikationen

• High school diploma or equivalent.
• Bilingual English and Spanish required.
• 2+ years of call center experience in customer service or sales.
• Ability to work variable hours including weekends and holidays.
• Strong communication and problem-solving skills.

Aufgaben

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Kenntnisse

Bilingual English/Spanish

Customer service

Sales techniques

Effective communication

Problem-solving

Ausbildung

High school diploma or equivalent

Tools

Billing system

CRM software

Microsoft Office

Jobbeschreibung

Spectrum in Harlingen, TX is hiring a Sales and Customer Solutions Representative to retain customers and upsell Spectrum's video, data, and voice services. This full-time role offers incentives that can push earnings well above base pay.

The position requires a high school diploma or equivalent, bilingual English/Spanish, and 2+ years in a call center or related sales environment. Strong communication and problem-solving skills are essential for success.