Bilingual Sales Associate

Clark Associates, Inc.; Norristown, Northern (Montgomery County, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Clark Associates, Inc. is seeking a Bilingual Hospitality Professional for The Restaurant Store to deliver outstanding service in our Montgomery County branch. The role focuses on serving our Spanish-speaking customer base while supporting sales, purchasing, and inventory goals.

You will perform basic cashier functions, assist with loading products into customer vehicles, and maintain store merchandising. A strong emphasis on relationship-building and effective communication will help build

Qualifications

• Bilingual English/Spanish required.
• Retail/hospitality experience preferred.
• Strong communication and up-selling skills.

Responsibilities

• Sell to business customers and serve Spanish-speaking clients.
• Follow the TRS process: build brand, assess needs, exceed expectations, build loyalty.
• Handle basic cashier duties at checkout.
• Maintain store cleanliness and merchandising; restock shelves.
• Review inventory data to check product availability and reorder needs.
• Promote private label brands to increase TRS gross profit.
• Explain our Brick and Click model and educate customers on website navigation.

Skills

Customer service

Spanish language

Relationship building

Job description

Job Summary

The Bilingual Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location, with a specific focus on our Spanish-speaking customer base.The Bilingual Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationships with our Spanish-speaking customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our "Brick and Click" business model