Bilingual Sales Associate

The Restaurant Store; Norristown (Montgomery County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Paid PTO

Paid Parental Leave

401(k) matching

Employee Discounts

Bonus Opportunities

Job summary

The Restaurant Store is seeking a Bilingual Hospitality Professional to deliver excellent service at a retail branch, with a focus on Spanish-speaking customers. You will support sales, purchasing, and inventory teams through effective customer service strategies and relationship-building.

You will engage in B2B sales, manage basic cashier duties, and ensure accurate merchandising and stock levels while promoting private label brands and TRS advantages.

Qualifications

• Minimum 1 year of relevant experience in retail or customer service.
• Spanish-speaking ability preferred with strong communication skills.
• Proficiency with MS Office and CRM systems; ability to navigate databases and reports.

Responsibilities

• Conduct B2B sales and customer service focusing on Spanish-speaking customers.
• Follow the TRS process: build brand awareness, assess needs, exceed expectations, build loyalty.
• Perform basic cashier functions and load products into customer vehicles.
• Maintain store cleanliness and merchandising; restock shelves and process incoming stock.
• Analyze inventory to determine product availability and reorder status.
• Promote private label brands to maximize TRS gross profit.
• Educate customers on the Brick and Click business model and TRS advantages.

Skills

MS Office

CRM systems

Project management tools

Analytical skills

Verbal and written communication

Time management

Diplomacy & emotional intelligence

Customer service leadership

Job description

Job Summary

The Bilingual Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location, with a specific focus on our Spanish-speaking customer base. The Bilingual Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Job Summary

The Bilingual Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location, with a specific focus on our Spanish-speaking customer base. The Bilingual Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationships with our Spanish-speaking customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our “Brick and Click” business model

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Experience

• Minimum of 1 year of relevant experience in retail and/or supply chain management

Education

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations

Working Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices