Bilingual SaaS Deployment Consultant — Spanish

Abnormal AI; United States; On-site; USD 104,000 - 150,000; Full time

Job summary

Abnormal AI is seeking a Professional Services Consultant to lead enterprise deployments and initial training for new customers in the United States. You will collaborate with Sales, Product, Support, and Customer Success to ensure seamless onboarding and long-term customer success.

You will drive the POV-to-deployment transition, coordinate knowledge transfer, and guide customers through configuration, integrations, and enablement.

Qualifications

• 3–5+ years in a customer-facing role delivering enterprise-grade SaaS solutions, ideally in cybersecurity.
• Fluent in both English and Spanish for regular customer interaction.
• Experience managing deployments involving enterprise email systems, integrations, and migrations.
• Proven ability to drive projects end-to-end: discovery, planning, execution, issue resolution, and delivery sign-off.
• Familiarity with enterprise mail flow, email security, and related technologies.
• Experience leading technical conversations with IT and InfoSec stakeholders.
• Proficiency in commercial email routing, filtering, or SEG tools.
• Exposure to log analysis using SIEM or similar tools.
• Basic scripting or coding knowledge (e.g., Python or Java) is a plus.

Responsibilities

• Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
• Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
• Conduct discovery to understand customer goals and align project plans accordingly.
• Guide customers through configuration, integrations, and technical enablement.
• Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
• Build and maintain strong relationships with stakeholders, including executive-level customers.
• Create and manage project plans, timelines, and documentation.
• Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.

Skills

Customer-facing

Bilingual English/Spanish

Project management

IT/InfoSec discussions

Tools

SIEM

Python/Java

Job description

Abnormal AI is seeking a Professional Services Consultant to lead enterprise deployments and initial training for new customers in the United States. You will collaborate with Sales, Product, Support, and Customer Success to ensure seamless onboarding and long-term customer success.

You will drive the POV-to-deployment transition, coordinate knowledge transfer, and guide customers through configuration, integrations, and enablement.