Dispatcher

Casella Waste Systems, Inc.; Scarborough (ME); In loco; USD 33.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401K

Tuition Assistance

Employee Awards

Wellness Incentive

Descrizione del lavoro

Casella Waste Systems, Inc. is seeking a Dispatcher in Scarborough, ME to coordinate drivers, trucks and routes, resolve on-route issues, and optimize service delivery for residential, commercial, and roll-off customers.

The successful candidate will communicate with drivers, monitor loads, and provide timely updates to customers while maintaining safety, efficiency, and high levels of customer satisfaction. High school diploma or GED required; on-site work.

Competenze

• High school diploma or GED; eligible to work in the US.
• Dispatch experience preferred.
• Attention to detail and multitasking required.

Mansioni

• Dispatches drivers to calls, balancing customer needs with drivers’ locations and loads to optimize cost and service.
• Routes assignments and daily planning to maximize productivity and ensure route completion.
• Handles incoming calls and emails from customer service and sales; manages pick-ups and deliveries.
• Communicates with customers during driver site visits to address delays and issues.
• Keeps Customer Care updated on service delays and route changes.

Conoscenze

Attention to detail

Multitasking

Listening skills

Communication skills

Problem solving

Fast-paced

Prioritization

Formazione

High school diploma or GED

Descrizione del lavoro

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Hourly Pay Ranges from $24.00-29.00/hr based on experience.

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups ), route completions and driver locations.
• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident , team-oriented individual who is attentive to detail , and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.