Bilingual Revenue Cycle & Membership Cycle Specialist

Latino Memphis; Memphis (TN); On-site; USD 57,308,000 - 85,962,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Employee assistance program

Health savings account

Referral program

Paid time off

Job summary

Lifedoc Health is seeking a Bilingual Revenue Cycle & Membership Specialist to join our Memphis office in a full-time, in-person role. The position focuses on maximizing revenue through claims processing, patient collections, and membership management.

The ideal candidate will be fluent in Spanish and English, have 3+ years in medical billing or revenue cycle work, and be proficient with Microsoft Office. Join a clinic-driven organization focused on accessible, patient-centered care.

Qualifications

• Minimum of 3 years of medical billing, collections, or revenue cycle experience.
• Bilingual in Spanish and English; reading, writing, and speaking fluently in both languages.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Experience with medical claims processing, payment posting, insurance follow-up, and patient collections.

Responsibilities

• Proactively contact patients and insurance companies to collect overdue balances and resolve unpaid claims.
• Follow up on commercial, HMO, PPO, Medicare, Medicaid, Vida Plus and Vida Plus Premier claims until resolution.
• Verify insurance eligibility and benefits, and resolve unpaid claims as needed.
• Submit, monitor, and follow up on insurance claims for timely reimbursement.
• Investigate and resolve denied, rejected, and underpaid claims.
• Prepare and submit claim reconsiderations, corrected claims, and appeals as needed.
• Post patient and insurance payments and reconcile discrepancies.
• Support and promote the Vida Plus program with clients and contracts.

Skills

Bilingual Spanish/English

MS Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Opportunity

Bilingual Revenue Cycle & Membership Cycle Specialist

Lifedoc Health

6625 Lenox Park Dr., Suite 101

Memphis, Tennessee 38115

[phone]

Location: Memphis

Hours: Full-Time

Salary:$20.00 - $30.00 per hour

Contact: Lenzi Grayer

Category: Health Industry

Posted: Sep 10, 2026

Updated: Sep 12, 2026

Position Summary

Location: Memphis, TN | Position Type: Full-Time, In-Person

About Lifedoc Health

Lifedoc Health is more than just a clinic — we are a movement dedicated to empowering our community through accessible, patient-centered care, education, and groundbreaking research. We serve diverse populations with a focus on lasting wellness, not just treating symptoms. Come be part of something bigger!

Job Summary

The Bilingual Revenue Cycle and Membership (BRCMS) plays a critical role in maximizing revenue by handling insurance claims, patient collections, payment posting, and accounts receivable follow-up. This position is responsible for improving cash flow and reducing aging accounts receivable, while ensuring compliance with all applicable healthcare regulations. The BRCMS will help to remove the economic barriers the underprivileged population faces when trying to treat their acute or chronic diseases. The role will oversee sales, retention, education and communication of the Vida Plus program.

Responsibilities

• Proactively contact patients and insurance companies to collect overdue medical balances and resolve unpaid claims.
• Follow up on commercial, HMO, PPO, Medicare, Medicaid, Vida Plus, and Vida Plus Premier claims until resolution.
• Review and verify insurance eligibility and benefits as necessary while resolving unpaid claims.
• Submit, monitor, and follow up on insurance claims to ensure timely reimbursement.
• Investigate and resolve denied, rejected, and underpaid claims.
• Prepare and submit claim reconsiderations, corrected claims, and formal appeals as needed.
• Track unpaid claims and communicate with insurance carriers and patients regarding outstanding balances.
• Monitor post-billing accounts and identify delinquent patient balances requiring follow-up.
• Contact patients and responsible parties to facilitate prompt payment of outstanding balances.
• Post patient and insurance payments (ERA/EOB) timely and accurately and reconcile payment discrepancies.
• Negotiate payment arrangements in accordance with organizational policies and document agreements accurately
• Promote and expand the Vida Plus program by engaging with businesses and negotiating contracts.
• Develop and implement strategies to increase program adoption and satisfaction.
• Manage and maintain relationships with current and potential Vida Plus clients
• Support the Vida Plus program by managing day-to-day operations and keeping up with the claims associated with Vida Plus
• Ensure the membership payments are processed daily and that the appropriate collection process is followed to prevent outstanding balances
• Update the EMR and post adjustments as needed
• Assist in any financial reporting, data entry, and reconciliation projects as needed.

Experience Requirements

• Minimum of 3 years of medical billing, collections, or revenue cycle experience
• Bilingual in (Spanish / English) and proficiency in reading, writing and speaking in both languages is required
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Working knowledge of Medicare, Medicaid, commercial insurance plans, HMO/PPO products, and managed care reimbursement.
• Experience with medical claims processing, payment posting, insurance follow-up, and patient collections.
• Knowledge of CPT, ICD-10-CM, and HCPCS coding concepts.
• Strong understanding of Explanation of Benefits (EOBs) and Electronic Remittance Advice (ERA)

Education Requirements

• High school diploma or GED required ; associates degree or equivalent technical training preferred

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) matching
• Employee assistance program
• Health savings account
• Referral program
• Paid time off

For more information, contact Lenzi at [e-mail].

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