Senior Revenue Cycle Associate - Collections

Quorum Health Corporation; Brentwood (TN); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plan

Paid time off

Flexible scheduling

Job summary

Quorum Health Corporation seeks a Senior Revenue Cycle Associate - Collections to serve as SME for assigned RCM functions and perform advanced A/R, denial management, and self-pay collections tasks. This role provides guidance to team members, supports quality and productivity, and may involve mentoring staff.

Responsibilities include addressing complex payer issues, ensuring timely reimbursements, and maintaining compliant documentation within a remote, full-time framework.

Qualifications

• High school diploma or equivalent.
• Minimum five years in hospital revenue cycle or insurance A/R.
• Knowledge of payer regulations and reimbursement guidelines.
• Strong attention to detail and problem-solving.
• Ability to work remotely with minimal supervision.

Responsibilities

• Researches and resolves the department's most complex accounts and payer issues.
• Provides day-to-day functional guidance and technical support to staff.
• Assists leadership with onboarding, cross-training, and mentoring team members.
• Performs quality assurance reviews and drives process improvements.
• Resubmits clean and accurate claims to insurance companies in a timely manner.
• Maintains accurate, complete, and timely documentation in the patient accounting system.

Skills

Insurance collections

Denial management

Appeals

Reimbursement methodologies

Complex reimbursement issues

Customer service

Payer websites

Remote work

Education

High school diploma

Job description

Senior Revenue Cycle Associate - Collections

Job Category: General RCM

Requisition Number: SENIO036049

• Full-Time
• Remote

Locations

Showing 1 location

Description

Senior Revenue Cycle Associate - Collections

Position Details: Employment Type: Full Time
Location: Remote
Reports to: RCM Manager

You must reside in one of these states to be eligible for this position:

Arkansas California Kentucky
Massachusetts Nevada New Mexico
Oregon Utah Tennessee
Texas Wyoming

Job Summary:

Serves as a subject matter expert (SME) for assigned revenue cycle functions while performing advanced insurance accounts receivable, denial management, appeals, self-pay collections, correspondence, and other complex revenue cycle activities. Provides functional guidance to team members and supports departmental quality, productivity, workflow improvement, and staff development. Responsibilities may vary based on departmental needs, business priorities, assigned work queues, and cross-training requirements. This position is not a formal supervisory role.

Key Responsibilities:

• Researches and resolves the department's most complex accounts and payer issues.
• Acts as a resource for questions regarding payer requirements.
• Provides day-to-day functional guidance and technical support to staff.
• Assists leadership with onboarding, cross-training, and mentoring team members.
• Performs quality assurance reviews and provides constructive feedback to support continuous improvement.
• Performs collection activity to ensure proper resolution and reimbursement of claims. Research denials and write appeals where necessary.
• Resolves claim processing issues with third party payers and provide all information required in a timely manner; involves also working with patients to ensure timely resolution to maximize reimbursement. Understands payer guidelines for unpaid claim resolution as well as help patients understand their responsibility.
• Monitors and recognizes reimbursement trends, recurring denials, or workflow issues to elevate concerns to leadership.
• Meets goals and objectives of the department which include productivity and quality minimum standards.
• Resubmits clean and accurate claims to insurance companies in a timely and compliant manner.
• Processes payer and patient correspondence, including requests for additional information, reconsiderations, and other revenue cycle communications.
• Maintains accurate, complete, and timely documentation of all account activity in the patient accounting system.
• Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations. Adherent to all corporate and department policies.

Required Skills & Qualifications:

• Demonstrated expertise in insurance collections, denial management, reimbursement methodologies, and appeals.
• Ability to analyze complex reimbursement issues and recommend appropriate resolutions.
• Highly detail oriented and organized with critical thinking and problem-solving skills.
• Ability to establish and maintain effective working relationships and communicate with customers, patients and insurance companies.
• Strong customer service skills to de-escalate difficult calls and remain professional.
• Knowledgeable and proficient with payer websites and other useful resources.
• Ability to work independently within a remote structure with no distractions.

Work Experience, Education and Certifications:

• High school graduate or equivalent.
• Minimum experience of five years working with hospital revenue cycle, patient financial services, or insurance accounts receivable.
• Comprehensive knowledge of payer regulations, reimbursement guidelines, and revenue cycle best practices.
• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Supportive work environment with a collaborative team.
• Comprehensive healthcare coverage.
• Retirement savings plan.
• Paid time off and flexible scheduling options.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.