Sales and Account Retention Representative (Bilingual Spanish)

Spectrum; San Antonio (TX); Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

Spectrum is seeking a bilingual, dynamic customer service representative to resolve concerns, support account maintenance, and drive retention across Spectrum's offerings, with emphasis on Spectrum Mobile.

You will employ active listening, consultative selling, and product knowledge to upsell services, process transactions in billing and order systems, and deliver a high-quality experience in a fast-paced call center environment.

Qualifikationen

• 2+ years of call center sales experience.
• Ability to read, write, speak and understand English and Spanish.
• Communicate clearly and professionally with a customer-focused approach.
• Work effectively in a fast-paced, metric-driven call center environment.

Aufgaben

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum's offerings.
• Apply active listening and respectful communication to deliver outstanding customer service and meet call-handling standards.
• Present Spectrum's full portfolio with emphasis on Spectrum Mobile to address customer needs and strengthen product value.
• Demonstrate proficiency in positioning wireless plans, devices, and service options to support retention and re-sell opportunities.
• Process transactions within billing and order management systems with accurate account updates.

Kenntnisse

Bilingual English/Spanish

Call center sales

Customer-focused

Clear communication

Ausbildung

High school diploma or equivalent

Tools

Billing systems

Order entry systems

Jobbeschreibung

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum's suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you'll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.

How You'll Make an Impact

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum's offerings
• Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
• Present and explain Spectrum's full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
• Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
• Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
• Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
• Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Working Conditions

• Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require

What You'll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English and Spanish
• Communicate clearly and professionally with a customer-focused approach
• Build rapport, overcome objections, and retain customers through solution-oriented conversations
• Work effectively in a fast-paced, metric-driven call center environment
• Learn and apply billing, account management, and order entry systems
• Understand sales practices, customer retention techniques, and service recovery methods

Preferred Qualifications

Experience

• 2+ years of call center sales experience

Skills

• Working knowledge of Spectrum products and services, especially mobile offerings
• Knowledge of competitor wireless, internet, video and voice products and services

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.