Bilingual Retention Navigator

North Lawndale Employment Network; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

North Lawndale Employment Network is seeking a Bilingual Supportive Services Navigator to serve as the central liaison between program participants and partner agencies, providing career consultation and facilitating retention.

The role manages a caseload, cultivates relationships with employers, and delivers Spanish-English interpretation for meetings and onboarding. This full-time position supports workplace success and community empowerment.

Qualifications

• Bilingual Spanish/English (oral and written).
• Experience in supportive services, case management, or navigation.
• Strong interpersonal and communication skills with diverse individuals.
• Independent work at an employer site.
• Commitment to NLEN's mission of employment equity.

Responsibilities

• Direct Support & Case Management: Conduct intake assessments and ongoing check-ins with employees to identify needs and develop individualized support plans.
• Referral Coordination & Resource Navigation: Connect employees to internal NLEN services and external resources; follow up for outcomes.
• Data, Reporting & Airtable Management: Document interactions in Airtable and generate reports tracking KPIs.

Skills

Bilingual Spanish/English

Supportive services experience

Case management

Interpersonal skills

Confidentiality

Independent work

Tools

Airtable

Job description

North Lawndale Employment Network is seeking a Bilingual Supportive Services Navigator to serve as the central liaison between program participants and partner agencies, providing career consultation and facilitating retention.

The role manages a caseload, cultivates relationships with employers, and delivers Spanish-English interpretation for meetings and onboarding. This full-time position supports workplace success and community empowerment.