Bilingual Retail Service Lead: Elevate Customer Experience & Ops

O'Reilly Auto Parts; Norwalk (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is hiring for a position focused on leading customer service in Norwalk, Ohio. The role involves supervising store team members, managing customer interactions, and ensuring efficient handling of orders, returns, and exchanges. Key qualifications include strong communication skills and the ability to obtain RSS Certification. Preferred candidates will have retail sales experience, automotive knowledge, and fluency in multiple languages, particularly Spanish. The total compensation package includes competitive wages, health insurance, and opportunities for career growth.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store and other orders in a timely manner.
• Handle special orders and outside purchases efficiently.
• Process returns and exchanges in a friendly manner.
• Invoice all merchandise before product leaves the store.
• Delegate Image Maker and merchandising tasks as assigned.
• Ensure adherence to posted work schedule.
• Perform all store opening/closing duties.
• Complete all other assigned duties.

Job description

O'Reilly Auto Parts is hiring for a position focused on leading customer service in Norwalk, Ohio. The role involves supervising store team members, managing customer interactions, and ensuring efficient handling of orders, returns, and exchanges. Key qualifications include strong communication skills and the ability to obtain RSS Certification. Preferred candidates will have retail sales experience, automotive knowledge, and fluency in multiple languages, particularly Spanish. The total compensation package includes competitive wages, health insurance, and opportunities for career growth.