Bilingual Retail Service Lead: Elevate Customer Experience & Ops

O'Reilly Auto Parts; Bryan (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Bryan, Ohio is looking for a team leader to oversee customer service and store operations. Responsibilities include supervising team members, ensuring high customer satisfaction, and efficiently processing orders and returns. The ideal candidate will have strong communication skills and be able to obtain RSS Certification. Experience in retail sales, especially in auto parts, and automotive knowledge are desirable. Competitive wages and benefits such as health insurance and career growth opportunities are offered.

Qualifications

• Strong communication skills required for customer interaction.
• Ability to obtain RSS Certification for retail operations.
• Desirable experience in retail sales, particularly in auto parts.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of online orders and customer notifications.
• Handle retail customer returns and exchanges efficiently.

Skills

Strong communication skills

Ability to obtain RSS Certification

Fluency in multiple languages (Spanish is highly desired)

Education

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Job description

O'Reilly Auto Parts in Bryan, Ohio is looking for a team leader to oversee customer service and store operations. Responsibilities include supervising team members, ensuring high customer satisfaction, and efficiently processing orders and returns. The ideal candidate will have strong communication skills and be able to obtain RSS Certification. Experience in retail sales, especially in auto parts, and automotive knowledge are desirable. Competitive wages and benefits such as health insurance and career growth opportunities are offered.