Bilingual Retail Service Lead — Auto Parts

Socket.dev; Onawa (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, dental, vision insurance

Flexible Spending Account (FSA)

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in their absence and encourages bilingual candidates to apply.

The position emphasizes leading by example, delivering exceptional customer service, and ensuring smooth daily store functions, including opening/closing procedures and team scheduling. Opportunities for career growth are highlighted.

Qualifications

• Clear communication skills required.
• RSS Certification required.
• Retail sales experience preferred.
• Fluency in multiple languages desirable.
• Company encourages growth from within.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise the showroom customer service levels and compliance with service programs.
• Ensure phone calls are answered per policy and orders are processed promptly.
• Handle opening/closing duties, including banking, security, and end-of-day procedures.
• Coordinate duties and ensure timely execution of merchandising and stock tasks.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

Education

High school diploma

Tools

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in their absence and encourages bilingual candidates to apply.

The position emphasizes leading by example, delivering exceptional customer service, and ensuring smooth daily store functions, including opening/closing procedures and team scheduling. Opportunities for career growth are highlighted.