Bilingual Retail Service Lead – Auto Parts

O'Reilly Automotive; Phoenix (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k plan

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of management. Bilingual candidates are encouraged to apply.

The position requires strong communication, the ability to obtain RSS Certification, and preferred experience in auto parts retail. Competitive compensation and growth opportunities are offered in a dynamic, team-focused

Qualifications

• Required: strong communication skills.
• Required: ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team executes on service programs.
• Ensure phone calls are answered per company policy.
• Process buy online/ship to store and transfers in a timely manner and notify customers on shipment arrivals.

Skills

Strong communication skills

Education

RSS Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of management. Bilingual candidates are encouraged to apply.

The position requires strong communication, the ability to obtain RSS Certification, and preferred experience in auto parts retail. Competitive compensation and growth opportunities are offered in a dynamic, team-focused