Bilingual Retail Service Lead — Auto Parts

O'Reilly Auto Parts; Saint Joseph (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with Employer ContributionsDay 1

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management when managers are absent, with bilingual candidates encouraged to apply.

Responsibilities include leading the team to deliver outstanding customer service, ensuring policy-compliant phone and transfer processes, handling returns and invoicing, and supporting end-of-day procedures.

Qualifications

• Proven ability to lead a retail team and deliver customer service excellence.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team to provide excellent customer service to retail and professional customers.
• Manage store operations and shift coverage in absence of managers.
• Ensure front-end service, telephones, and transfers are processed per policy.
• Oversee opening/closing duties and cash handling.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management when managers are absent, with bilingual candidates encouraged to apply.

Responsibilities include leading the team to deliver outstanding customer service, ensuring policy-compliant phone and transfer processes, handling returns and invoicing, and supporting end-of-day procedures.