Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Amherst (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Job summary

O'Reilly Auto Parts in Amherst, OH is seeking a Store Supervisor to lead a team in delivering top-tier customer service and efficient operations. You will oversee daily store functions, including service programs, invoicing, and handling special orders, with a focus on accuracy and speed.

Fluency in English is required; bilingual candidates are encouraged. The role offers competitive wages, benefits, and opportunities for growth within a nationwide parts retailer.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Automotive systems knowledge helpful.
• ASE Certification preferred.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered per policy.
• Process buy online/ship to store, transfers, and add orders promptly; contact customers on shipment arrivals.

Skills

Strong communication

Retail customer service

Team leadership

Bilingual (Spanish)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Amherst, OH is seeking a Store Supervisor to lead a team in delivering top-tier customer service and efficient operations. You will oversee daily store functions, including service programs, invoicing, and handling special orders, with a focus on accuracy and speed.

Fluency in English is required; bilingual candidates are encouraged. The role offers competitive wages, benefits, and opportunities for growth within a nationwide parts retailer.