Bilingual Retail Service Lead

O'Reilly Auto Parts; Flemingsburg (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and assist with shift management in the absence of management. Bilingual candidates are encouraged to apply, with emphasis on delivering outstanding customer service and leading a team to execute sales programs.

This role covers daily store operations, inventory handling, and ensuring customer satisfaction across retail and professional customers, while adhering to company policies and procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).
• Retail sales experience, preferably in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store and store transfers in a timely manner; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure returns, refunds, and inventories are processed correctly.
• Oversee opening/closing duties and day-end procedures including money handling and security checks.

Skills

Strong communication

RSS Certification

Bilingual (Spanish desired)

Customer service excellence

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and assist with shift management in the absence of management. Bilingual candidates are encouraged to apply, with emphasis on delivering outstanding customer service and leading a team to execute sales programs.

This role covers daily store operations, inventory handling, and ensuring customer satisfaction across retail and professional customers, while adhering to company policies and procedures.