Bilingual Retail Customer Care Specialist

Sherwin-Williams; La Crosse (WI); On-site; USD 19,000 - 28,000; Part time

Job summary

Sherwin-Williams in La Crosse, WI is seeking a part-time Customer Service Specialist to assist customers in store and over the phone, determine needs, and recommend products. You will help load deliveries, tint and mix products, stock shelves, and maintain store presentation while meeting sales goals.

The role requires English and Spanish literacy, reliability for evenings/weekends, and ability to lift up to 70 lbs. Criminal history review may be conducted as part of safety.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Lift and carry up to 50 lbs, up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams rating of at least 'meets expectations' (3).
• Completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and by phone by determining needs and presenting products and services.
• Build productive trust with wholesale and retail customers.
• Process sales transactions in line with policies and procedures.
• Follow and achieve sales goals monthly, quarterly and yearly.
• Maintain accurate work order files and formulas.
• Pull products from sales floor or warehouse.
• Tint and mix products as needed to customer specs.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks and assist with deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Stay knowledgeable on products and discuss options; follow inventory controls.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams in La Crosse, WI is seeking a part-time Customer Service Specialist to assist customers in store and over the phone, determine needs, and recommend products. You will help load deliveries, tint and mix products, stock shelves, and maintain store presentation while meeting sales goals.

The role requires English and Spanish literacy, reliability for evenings/weekends, and ability to lift up to 70 lbs. Criminal history review may be conducted as part of safety.