Bilingual Retail Assistant Manager — Growth & Leadership

Community Choice Financial Family of Brands; Wichita Falls (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid training

Learning modules

Cross-brand training

Key holder program

Career advancement

Educational reimbursement

Medical insurance

Telemedicine

HSA/FSA

401(k) match

Life and AD&D

PTO 12 days

Discount marketplace

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager (Bilingual) in Wichita Falls, TX. The role focuses on leading store operations, driving customer-focused financial services, and managing risk while developing leadership capabilities.

You will support daily store activities, oversee account management, and coach Customer Service Representatives. The position requires full-time in-person work, a high school diploma, and at least one year in customer service with

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Verbal and written communication

Customer service

Leadership experience

Bilingual English/Spanish

MS Office / computer skills

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager (Bilingual) in Wichita Falls, TX. The role focuses on leading store operations, driving customer-focused financial services, and managing risk while developing leadership capabilities.

You will support daily store activities, oversee account management, and coach Customer Service Representatives. The position requires full-time in-person work, a high school diploma, and at least one year in customer service with