Bilingual Assistant Store Manager — Lead & Grow

Ccffamilyofbrands; Wichita Falls (TX); On-site; USD 45,847,000 - 48,216,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross brand training

Promotion opportunities

Educational reimbursement

Medical insurance options

401(k) retirement plan with match

Life and AD&D insurance

Paid time off 12 days first year

Job summary

Titlemax in Wichita Falls, TX is seeking an Assistant Store Manager (Bilingual) to support customers with their financial needs while gaining hands-on leadership experience running a store.

You will coach Customer Service Representatives, oversee daily operations, and help ensure compliance and security. This full-time role offers on-site work, paid training, and a pathway to promotion within the Titlemax family.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service, sales, or retail experience.
• At least 3 months of supervisory or key holder experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, POS systems, and basic computer software.
• Must be 18+ (19 in Alabama) and have a valid driver’s license.
• Background check required and compliance with applicable laws.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions and process loan/pawn applications and related transactions.
• Conduct daily call campaigns to market services and grow business.
• Oversee account management and recovery processes while maintaining customer service quality.
• Maintain POS data accuracy and integrity.
• Provide coaching to Customer Service Representatives to ensure standards.

Skills

Customer service

Sales

Retail

Supervisory leadership

Verbal and written communication

POS system

Microsoft Office

Driver's license

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Titlemax in Wichita Falls, TX is seeking an Assistant Store Manager (Bilingual) to support customers with their financial needs while gaining hands-on leadership experience running a store.

You will coach Customer Service Representatives, oversee daily operations, and help ensure compliance and security. This full-time role offers on-site work, paid training, and a pathway to promotion within the Titlemax family.