Bilingual Housing Recertification & Occupancy Specialist

Hispanic Housing Development Corporation; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Hispanic Housing Development Corporation in Chicago, IL is seeking a Recertification Specialist to manage applicant documentation, interview applicants, and conduct annual and interim recertifications to maintain low vacancy rates per HHDC policies. Strong bilingual ability (Spanish or Polish) and accuracy in file handling are essential; capacity to work with a diverse resident base is required.

Responsibilities include processing applications and leases, following up on required items,

Job description

At Hispanic Housing our vision is to provide affordable housing that people are proud to call home. In creating quality housing, a safe and stable environment, and by providing superior customer service, we help create part of the foundation that enables people to make a better life for themselves, their families, their neighbors, and communities.

We are seeking an Recertification Specialist to join our team and help us carry out our vision for the CHA Polish community portfolio in Chicago, IL. The Occupancy Specialist is responsible for applicant documentation and data to determine applicant program eligibility. The Specialist will also interview applicants and residents for initial certification and annual recertification and request additional documentation to complete the process as well as maintain the lowest vacancy rates possible in accordance with program and HHDC policies. This individual is expected to maintain a professional and friendly demeanor at all times, prioritize and complete work in an efficient, timely manner and adhere to all Fair Housing requirements.

ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.

• Processes tenant application and leases including screening applicants, marketing, showing apartments, preparing leases and move-ins.
• Ensure completion of all required items and documentation related to the applicant screening process including following up with all relevant individuals/entities as required.
• Complete annual re-examinations within required time frames following program and HHDC procedures.
• Complete interim re-examinations and unit transfers as required
• Conduct applicant and participant briefings and interviews, completing re-certification forms completely and accurately.
• Ensure that all policies and procedures related to leasing and occupancy are adhered to and ensure that all applicant files are reviewed by the Property Manager prior to lease execution/signing.
• Processes all transactions within required systems.
• Maintains residents’ files in a safe and secure environment following HHDC information security policy and regulatory guidelines.
• Assists with rent collection and lease enforcement.
• Assists the Property Manager and/or Assistant Manager in the development and implementation of goals, objectives, policies and priorities at the site.
• Coordinate and carryout all duties related to assigned waiting lists,
• Prepare and submit to Property Manager all required reports prior to due dates.
• Maintain and utilize established record keeping systems and documents Report tenant problems/concerns/complaints to the Property Manager.
  
  

Minimum Qualifications

• High School or GED. 2-year college education a plus.
• Minimum of 2 years of related Leasing/Occupancy Specialist experience.
• Must be bilingual in Spanish or Polish
• Familiarity with project-based subsidy programs preferred
• Proficiency in MS Office (Outlook, Excel, Word, in particular) and the ability to learn other software programs.
• Excellent time management skills and the ability to prioritize multiple assignments.
• Attention to detail and problem solving skills.
• Excellent written and verbal communication skills.
• Good basic math skills.
• Willingness to work in a team environment.
• Be able to work well and with a high degree of accuracy in a busy office environment with frequent interruptions and changing priorities.
• Strong organizational skills with the ability to multi-task.
• Ability to interact effectively with a diverse range of people.
• Diplomacy in handling problems of residents