Bilingual Resident Advocate

The Bridge Over Troubled Waters, Inc.; Pasadena (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

The Bridge Over Troubled Waters, Inc. is seeking a Bilingual Resident Advocate to provide direct services in a 100-bed emergency shelter for survivors of domestic violence, sexual assault, and homelessness.

The role includes intake, orientation, room assignments, safety oversight and daily census updates. Responsibilities include crisis intervention, hotline support, meal supervision, volunteer orientation, and ensuring program compliance with grants.

Qualifications

• High School Diploma/GED; Bachelor's degree is highly desired.
• Two years' experience providing direct care in social services or residential setting with at-risk clientele.
• Bilingual in English and Spanish.

Responsibilities

• Provide direct intake and orientation for shelter residents.
• Maintain shelter guidelines, safety, and daily census updates.
• Answer 24-hour hotline, provide crisis intervention and referrals.
• Assist with meal counts and supervision during meals.
• Oversee volunteers and new staff as designated.
• Document services and maintain records per grants.

Skills

Bilingual

Direct care experience

Education

High School Diploma/GED

Bachelor's degree desired

Job description

Bilingual Resident Advocate

• Full Time/Non-Exempt: 36-hours a week
• Schedule:
  • Friday, Saturday and Sunday; 7am-7pm
• $33,696 annually

Description

The Bridge is in search of a Resident Advocate who will provide direct services to residents in a 100-bed emergency shelter setting for survivors of domestic violence, sexual assault and women and children experiencing homelessness.

Provide direct services by conducting initial intake of residents, provide orientation to educate resident about emergency shelter guidelines, services available, make room assignment; supervise residents to ensure compliance with shelter guidelines and maintain overall safety while providing quality client services. Prepare documentation of services provided in compliance with grants using clear and concise narratives; and maintain statistical records for files as assigned; update daily house census and log report each shift to keep peers abreast of residents' status. Provide assistance to Food Services staff by conducting daily meal count on all resident's attending meals. Oversee the residents during meal time to ensure safety and cleanliness.

Answer 24 hour hotline, LIVEchat and text to provide telephone assessments to include safety planning, crisis intervention, information and referrals. Update and assist with overseeing the HCDV shelter bed database. Ensure TBOTW account is updated and accurate bed availability is noted, daily. Conduct routine walk through of facility to monitor, and assist with the cleanliness of the shelter to help ensure resident safety; and compliance with shelter guidelines. Provide orientation to volunteers and new staff as designated. Other duties as assigned.

Required Skills & Qualifications

• High School Diploma/GED; Bachelor's degree is highly desired.
• Two years' experience providing direct care in social services or residential setting with at-risk clientele.
• Bilingual Required; English/Spanish.

Other Requirements

• Must pass criminal background investigation check
• Must provide and maintain current TX Driver's License
• Must provide and maintain clean driving record and annually update driving record
• Must provide and maintain current auto liability insurance
• Must be authorized to work in the U.S
• Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.