Bilingual Representative

GEICO; Fulshear (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

GEICO in Fulshear, Texas is seeking a Bilingual Representative to support customers in English and another language within our Finance & Insurance operations. You will handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy.

You will use GEICO’s systems to document interactions, follow regulatory guidelines, and contribute to service and quality metrics in a collaborative, performance-driven environment focused on

Qualifications

• Bilingual in English and another language.
• Experience in customer service preferred.

Responsibilities

• Handle inbound inquiries.
• Explain policy coverage.
• Process changes.
• Resolve billing or claims questions.
• Document interactions in GEICO systems.
• Follow regulatory and compliance guidelines.
• Meet service and quality metrics.

Skills

Bilingual

Customer service

Communication

Problem solving

Tools

GEICO systems

Job description

Join GEICO as a Bilingual Representative supporting customers in English and another language within our Finance & Insurance operations. You’ll handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy. Use GEICO’s systems to document interactions, follow regulatory and compliance guidelines, and meet service and quality metrics. You’ll receive structured training, coaching, and career-growth opportunities in a collaborative, performance-driven environment focused on customer satisfaction and continuous improvement.