Bilingual Representative

GEICO; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

GEICO seeks a Bilingual Representative to support customers in English and another language. You'll handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy.

Utilizing GEICO’s systems, you’ll document interactions, follow regulatory guidelines, and strive to meet service and quality metrics. Structured training and growth opportunities are provided in a collaborative, performance-driven environment focused on customer

Qualifications

• Experience handling inbound inquiries in a customer service role.
• Ability to explain policy coverage clearly and accurately.
• Familiar with regulatory and compliance guidelines in financial services.

Responsibilities

• Handle inbound inquiries from customers in a bilingual capacity.
• Explain policy coverage and assist with changes to policies.
• Resolve billing or claims questions with accuracy and empathy.
• Document interactions in GEICO systems and follow processes.
• Meet service and quality metrics through coaching and training.

Skills

Bilingual

Customer service

Communication

Job description

Join GEICO as a Bilingual Representative supporting customers in English and another language within our Finance & Insurance operations. You’ll handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy. Use GEICO’s systems to document interactions, follow regulatory and compliance guidelines, and meet service and quality metrics. You’ll receive structured training, coaching, and career-growth opportunities in a collaborative, performance-driven environment focused on customer satisfaction and continuous improvement.