Bilingual Representative

GEICO; Cypress (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

GEICO is seeking a Bilingual Representative to support customers in English and another language within our Finance & Insurance operations. You’ll handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy.

You’ll use GEICO’s systems to document interactions, follow regulatory guidelines, and contribute to service and quality metrics in a collaborative, performance-driven environment focused on customer satisfaction and

Qualifications

• Bilingual in English and another language.

Responsibilities

• Handle inbound inquiries and explain policy coverage.
• Process changes and resolve billing or claims questions with accuracy and empathy.

Job description

Join GEICO as a Bilingual Representative supporting customers in English and another language within our Finance & Insurance operations. You’ll handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy. Use GEICO’s systems to document interactions, follow regulatory and compliance guidelines, and meet service and quality metrics. You’ll receive structured training, coaching, and career-growth opportunities in a collaborative, performance-driven environment focused on customer satisfaction and continuous improvement.