Bilingual Representative

GEICO; Sugar Land (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

GEICO is seeking a Bilingual Representative to support customers in English and another language within our Finance & Insurance operations in Sugar Land, TX. You will handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy.

You will use GEICO’s systems to document interactions, follow regulatory guidelines, and participate in structured training and career growth opportunities in a collaborative, performance-driven

Qualifications

• Bilingual proficiency in English and another language.

Responsibilities

• Handle inbound inquiries.
• Explain policy coverage.
• Process changes.
• Resolve billing or claims questions.

Job description

Join GEICO as a Bilingual Representative supporting customers in English and another language within our Finance & Insurance operations. You’ll handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy. Use GEICO’s systems to document interactions, follow regulatory and compliance guidelines, and meet service and quality metrics. You’ll receive structured training, coaching, and career-growth opportunities in a collaborative, performance-driven environment focused on customer satisfaction and continuous improvement.