Bilingual Representative

GEICO; Brookshire (TX); On-site; USD 42,000 - 50,000; Full time

Job summary

GEICO in Texas is seeking a Bilingual Representative to assist customers in English and a second language. You will handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy.

You will use GEICO’s systems to document interactions, follow regulatory guidelines, and meet service and quality metrics. The role includes structured training, coaching, and career growth in a collaborative, performance-driven environment focused

Qualifications

• Ability to communicate effectively in English and another language.
• Experience in customer service or contact center environments.

Responsibilities

• Handle inbound inquiries from customers.
• Explain policy coverage and process changes.
• Resolve billing or claims questions with accuracy and empathy.

Skills

Bilingual communication

Customer service

Job description

Join GEICO as a Bilingual Representative supporting customers in English and another language within our Finance & Insurance operations. You’ll handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy. Use GEICO’s systems to document interactions, follow regulatory and compliance guidelines, and meet service and quality metrics. You’ll receive structured training, coaching, and career-growth opportunities in a collaborative, performance-driven environment focused on customer satisfaction and continuous improvement.